Plants must be returned postage paid in the original box along with the fully filled in return form printed off the website. Returns are only accepted within 15 days of receipt of purchase.
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If for any reason you need to cancel an order it must be done ASAP for a full refund. Understand at that point your plants have been pulled from various greenhouses, tagged, cleaned, bagged, watered, wrapped, bagged again, packaged with p-nuts, paperwork, box, tape and state permits. Orders canceled after the UPS tracking information has been sent will be charged a 20% restocking fee, this also applies to orders canceled while in transit and orders refused at time of delivery. You can see the various pot sizes and actual plants ready to ship.
If we are out of a particular size item, we may ship a larger size at no additional charge. (Note: The item sku number can be found just below the buy button.) The color and style of these pots may vary. Our new landscape plugs come in 3 sizes, 5" deep x 2.5" round, 7" deep x 2" round and 9" deep x 2.5" round and are designated with a -5, -7 or -9 respectively. Products growing in these pots are easy to transplant and allow for deeper, faster growth and are designated with a -t3 or -t4 respectively. Our new, reusable, recyclable deep pots are 8 inches deep and 3x3 inches in diameter and 9 inches deep and 4x4 inches in diameter.
Most plants designated with a sku ending in -3, -4, -6 or -8 will arrive in a standard 2.75 inch, 4 inch, 6 inch or 8 inch round growers pot respectively. In the spring, plants are often smaller than plants shipped in the fall. HOW LARGE ARE THE POTS THE PLANTS COME IN?
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